Terms & Conditions

2. Non-Returnable Items

3. Return Window

You must notify us within 24 hours of delivery with:

4. Refund Process

Once approved:

5. Cancellation Policy

6. COD Terms & Conditions

4. SHIPPING POLICY

VIMAURA Natural Solutions LLP

1. Order Processing

2. Delivery Timeline (India)

Estimated delivery:

3. International Shipping

We may ship internationally.

Customer is responsible for:

Shipping fees do not include these charges.

4. Shipping Charges

Shipping charges (if any) will be displayed at checkout.

VIMAURA reserves the right to change shipping fees.

5. Tracking

Once shipped, tracking details will be shared via:

6. Delivery Issues

If package is:

Delivery Timelines

India Delivery Estimates

Delivery Timelines

Customers must notify within 24 hours of delivery in case of:

5. Products and Services for Personal Use

The products and services available on this Website, including cosmetics, nutraceuticals, herbal teas, wellness products and packaging products, are intended for personal use only. You may not sell or resell any products purchased from us. We reserve the right, with or without notice, to cancel or limit the quantity of any order that we believe, in our sole discretion, may violate these Terms and Conditions.

6. Accuracy of Information

We strive to ensure that all product descriptions, images and other information on the Website are accurate and up to date. However, we do not warrant that product descriptions, colours, information or other content available on the Website are completely accurate, complete, reliable or error-free. We reserve the right to correct any errors or omissions at any time without prior notice.

7. Manufacturing Information

Products sold under the VIMAURA brand may be manufactured and/or marketed by VIMAURA Natural Solutions LLP or through authorised third-party manufacturers in compliance with applicable Indian laws and quality standards. For any product or service related queries, customers may contact us at vimauranaturalsolutions@gmail.com or call 9528702396.

8. Intellectual Property

All information and content available on this Website, including the VIMAURA name, logo, PIYAMRIT range name, tagline “Horizon of Pure Essence,” text, graphics, images, product designs and overall look and feel (collectively, the “Content”), are the exclusive property of VIMAURA Natural Solutions LLP and are protected by applicable intellectual property laws of India. Except as expressly permitted in these Terms, no part of the Website or Content may be used, reproduced, copied, modified, distributed or exploited without our prior written consent.

9. Limited License

VIMAURA Natural Solutions LLP grants you a limited, revocable and non-exclusive license to access and make personal use of this Website. This limited license does not include any right to frame or utilize framing techniques to enclose the Website or any portion thereof; republish, redistribute, transmit, sell, license or download the Website or any Content (except caching or as necessary for normal viewing); make any use of the Website or its Content other than for personal use; modify, reverse engineer or create derivative works based on the Website or its Content; collect account information for the benefit of yourself or any third party; use meta tags or any other “hidden text” utilizing our name or Content; or use software robots, spiders, crawlers or similar data gathering and extraction tools, or take any action that imposes an unreasonable burden on our infrastructure. You must retain, without modification, all proprietary notices on the Website or affixed to or contained within the Website.

10. Your Obligations and Responsibilities

By accessing or using the VIMAURA Natural Solutions LLP Website, you agree to comply with these Terms and Conditions and any special warnings or instructions posted on the Website. You agree to act at all times in accordance with applicable laws, accepted online practices and in good faith. You shall not make any change or alteration to the Website, its Content or any services available through the Website, nor shall you take any action that may impair the integrity, security or proper functioning of the Website. Without limiting the generality of any other provision of these Terms and Conditions, if you negligently or willfully fail to comply with any of your obligations under these Terms, you shall be responsible and liable for any losses, damages, costs or expenses that such failure may cause to VIMAURA Natural Solutions LLP, its affiliates, partners or licensors.

11. Third-Party Links

The VIMAURA Natural Solutions LLP Website may contain links to third-party websites or off- website pages for your convenience. Such links are provided solely for informational purposes and do not constitute an endorsement by VIMAURA, its affiliates or partners of any referenced content, product, service or supplier. VIMAURA does not control and is not responsible for the content, accuracy, policies or practices of any third-party websites. Your access to and use of any linked third-party websites is entirely at your own risk. VIMAURA does not examine or evaluate, and does not warrant, the offerings of such external websites, nor do we assume any responsibility or liability for the actions, products, services or content of those websites, including without limitation their privacy policies and terms and conditions.

12. Special Features, Functionality and Events

VIMAURA Natural Solutions LLP may, from time to time, introduce special features, functionality, educational programs, workshops, awareness initiatives, promotional campaigns, contests, subscription services, loyalty programs or other offerings through the Website or associated platforms. Such offerings may be governed by additional terms of use, eligibility criteria, program guidelines, government advisories or separate policies, which shall apply in addition to, or in place of, these Terms and Conditions where expressly stated. Certain programs or initiatives, including educational or wellness awareness activities, may be conducted directly by VIMAURA or in collaboration with authorised third-party partners, institutions or service providers. Where any such additional or separate terms apply, users will be notified through the Website or other appropriate communication channels. By registering for, accessing or participating in any such feature, program or event, you agree to be bound by the applicable additional terms, rules, guidelines and eligibility requirements governing that specific offering. Users further acknowledge that participation in educational or awareness programs does not constitute professional, medical, therapeutic, legal or financial advice unless expressly stated otherwise by VIMAURA in writing. Any certificates, recognitions or benefits issued under such programs shall be subject strictly to the applicable program criteria and verification processes. VIMAURA Natural Solutions LLP reserves the right, at its sole discretion and in compliance with applicable laws and government regulations, to modify, suspend, withdraw or discontinue any special feature, functionality, program or event at any time, with or without prior notice, without incurring any liability.

13. Submissions

VIMAURA Natural Solutions LLP maintains a policy of not accepting unsolicited suggestions or ideas. Notwithstanding this policy, any inquiries, feedback, suggestions, ideas, concepts, proposals or other information voluntarily submitted by you (collectively, “Submissions”) shall be deemed non-confidential and non-proprietary. Subject to our Privacy Policy, by transmitting, uploading or posting any Submission, you hereby grant VIMAURA Natural Solutions LLP a worldwide, perpetual, irrevocable, royalty-free, transferable and sub licensable right to use, copy, reproduce, modify, adapt, translate, publish, distribute, display, license, sell or otherwise exploit such Submission, in whole or in part, in any form, media or technology now known or hereafter developed, including in connection with our products, services, research, educational initiatives, marketing or business operations, without any obligation of compensation, acknowledgement or return to you. You acknowledge and agree that your Submissions will not be returned and that VIMAURA may use any ideas, concepts, know-how or techniques contained in your Submissions for any lawful purpose, including but not limited to product development, manufacturing, promotion and commercialization. By making a Submission, you represent and warrant that you own or otherwise control all necessary rights to the Submission and that your Submission does not and will not contain any software viruses, malicious code, commercial solicitation, chain letters, mass mailings, spam or any unlawful or harmful material. You further agree not to use a false email address, impersonate any person or entity, or otherwise mislead VIMAURA as to the origin of any Submission. You agree to indemnify, defend and hold harmless VIMAURA Natural Solutions LLP, its affiliates, partners and licensors from and against any and all claims, losses, damages, liabilities, costs and expenses arising out of or related to any claim of rights in your Submission or any harm resulting from your Submission.

14. User Content

When you transmit, upload, post, email or otherwise make available any data, text, software, music, sound, photographs, graphics, images, videos, messages or other materials (“User Content”) on the VIMAURA Natural Solutions LLP Website, you shall remain solely and entirely responsible for such User Content. For the purposes of these Terms, User Content shall also be treated as a Submission. Accordingly, all third parties — and not VIMAURA — are solely responsible for any User Content that they post, upload or otherwise make available on the Website. You agree that you will not upload, post, transmit or otherwise make available any User Content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, pornographic, invasive of another’s privacy, hateful, misleading or otherwise objectionable; that you do not have the legal right to share; that is false or inaccurate; that has been posted in exchange for undisclosed compensation; or that infringes any patent, trademark, trade secret, copyright or other intellectual property or proprietary rights of any person or entity. You further agree not to upload or transmit any software viruses, malicious code, unsolicited or unauthorized advertising, promotional materials, chain letters, mass mailings or any form of spam. In addition, you agree that you will not impersonate any person or entity, misrepresent your affiliation with any person or entity, harass or harm any individual (including minors), forge headers or otherwise manipulate identifiers to disguise the origin of any User Content, knowingly or unknowingly violate any applicable local, state, national or international law, or collect or store personally identifiable information of other users without proper authorization. VIMAURA Natural Solutions LLP does not endorse, monitor or control User Content posted on the Website and therefore does not guarantee the accuracy, integrity or quality of such User Content. You acknowledge that by using the Website you may be exposed to content that you may find offensive or objectionable. Under no circumstances shall VIMAURA be liable for any User Content, including any errors or omissions therein or any loss or damage incurred as a result of the use of such User Content. You acknowledge and agree that VIMAURA Natural Solutions LLP reserves the right, but not the obligation, in its sole discretion, to refuse, remove, edit, condense or delete any User Content that violates these Terms and Conditions or is otherwise deemed objectionable. VIMAURA further reserves the right to suspend or refuse service, without prior notice, to any user who violates these Terms or infringes the rights of others.

15. Copyright Complaints

VIMAURA Natural Solutions LLP respects the intellectual property rights of others and expects users of the Website to do the same. If you believe that any material available on the Website has been copied or used in a manner that constitutes copyright infringement, you may submit a written notice to us with the following details: (i) Identification of the copyrighted work(s) that you claim have been infringed, along with proof that you are the copyright owner or are duly authorized to act on behalf of the copyright owner; (ii) A clear description of the material that you claim is infringing, including the exact location (URL or page details) of the material on the Website; (iii) Your full name, postal address, telephone number and valid email address for correspondence; and (iv) A declaration that the information provided in your notice is accurate and that you are authorized to act on behalf of the copyright owner. All copyright infringement notices must be sent to: ??vimauranaturalsolutions@gmail.com Important: The above contact information is provided exclusively for copyright infringement notifications.

16. Representations and Warranties and Limitation of Liability

17. Indemnification

18. Disputes

These Terms shall be governed by the laws of India. Any disputes arising in connection with the Website shall be subject to the exclusive jurisdiction of the courts located in Uttar Pradesh, India.

19. Consent to Receive Electronic Notices

By using this Website, you consent to receive communications from us electronically via email or through notices posted on the Website. You agree that such electronic communications satisfy any legal requirement that communications be in writing.

20. General

These Terms constitute the entire agreement between you and VIMAURA regarding your use of the Website and supersede all prior communications. We reserve the right to modify these Terms at any time by posting updated versions on the Website. Continued use of the Website after such changes constitutes your acceptance of the revised Terms.

21. International Orders

For deliveries outside India, shipments may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country. These charges must be paid by the customer. If the customer refuses to pay such charges and the shipment is returned, VIMAURA reserves the right to deduct shipping and return costs from any applicable refund. Customers are responsible for ensuring that ordered products comply with the laws of the destination country.

22. Gift Wrap – Terms & Conditions

Gift wrap services, where offered, are subject to availability and applicable order value conditions displayed on the Website.

Box design, packaging style and message card availability may vary. VIMAURA reserves the right to modify or withdraw the gift wrap service at any time without prior notice.

23. Gift Cards

Gift cards or e-gift cards, if offered, are valid only on official VIMAURA platforms and are not redeemable for cash. Gift cards are typically valid for 12 months from the date of purchase unless otherwise stated. They cannot be purchased via COD and must be used in accordance with the instructions provided at the time of issue. VIMAURA shall not be responsible for incorrect recipient details provided by the purchaser.