Refund Policy

VIMAURA Natural Solutions LLP We aim to provide high-quality products made with “naturally derived & skin-friendly ingredients” Please read our policy carefully. 1. Return Eligibility We accept returns only if: ✅ Product is damaged in transit ✅ Wrong product delivered ✅ Product is expired at delivery ✅ Manufacturing defect 2. Non-Returnable Items ❌ Opened products ❌ Used products ❌ Products returned after 24–48 hours of delivery ❌ Gift cards ❌ Clearance items ❌ Products damaged due to misuse Because our products are hygiene-sensitive, opened products are strictly non-returnable. 3. Return Window You must notify us within 24 hours of delivery with: • Order ID • Unboxing video (mandatory for damage claims) • Clear photos Email: vimauranaturalsolutions@gmail.com 4. Refund Process Once approved: • Refund processed within 5–7 business days • Refunded to original payment method • COD orders refunded via bank transfer 5. Cancellation Policy • Orders can be cancelled before dispatch only • Once shipped, cancellation is not possible