Shipping Policy

VIMAURA Natural Solutions LLP

1. Order Processing

• • Orders processed within 24–48 working hours
• • Orders placed on Sundays/holidays processed next working day
• • Service available 24×7 online ordering

2. Delivery Timeline (India)

Estimated delivery:

• • Metro cities: 5–7 business days
• • Other locations: 7–10 business days
• • Remote areas: may take longer

3. International Shipping

We may ship internationally.

Customer is responsible for:

• • Customs duty
• • Import tax
• • VAT or local charges

Shipping fees do not include these charges.

4. Shipping Charges

Shipping charges (if any) will be displayed at checkout.

VIMAURA reserves the right to change shipping fees.

5. Tracking

Once shipped, tracking details will be shared via:

• • Email
• • SMS/WhatsApp (if available)

6. Delivery Issues

If package is:

• • Marked delivered but not received
• • Lost in transit
• • Damaged

Contact within 24 hours.

🚚 Delivery Timelines

India Delivery Estimates

• • Metro Cities: 3–5 business days
• • Other Cities/Locations: 5–7 business days
• • Remote areas: May take longer depending on courier network

⚠️ Delivery timelines are estimates and may vary due to:

• • Weather
• • Courier delays
• • Festivals/peak season
• • Unforeseen logistics issues

⏱️ 24-Hour Mandatory Notification Rule

Customers must notify within 24 hours of delivery in case of:

• • Damaged product
• • Missing item
• • Wrong product
• • Leakage issue
• • Tampered package

❗ If not reported within 24 hours, the claim may be rejected.

🎥 Mandatory Unboxing Video (Very Important)

For any damage/leakage claim, customer must provide:

• ✅ Clear continuous unboxing video
• ✅ Video must start before opening the parcel
• ✅ Shipping label must be visible
• ✅ Product condition must be clearly visible

🚫 Without proper unboxing video, claims will not be accepted.

This is required to prevent misuse and false claims.

📦 Delivery Confirmation Policy

Once the courier marks the order as DELIVERED, it will be considered successfully delivered.

Customer responsibility:

• • Ensure correct address
• • Ensure someone is available to receive
• • Check package immediately on delivery

If marked delivered but not reported within 24 hours, VIMAURA will not be liable.

🧪 Product Safety & Liquid Products

For liquid products (serums, oils, etc.):

• • Minor transit stress may occur
• • Customers must inspect immediately
• • Leakage claims require clear video proof

📩 How to Report (Within 24 Hours)

Customer must email:

📧 vimauranaturalsolutions@gmail.com

Include:

• • Order ID
• • Issue description
• • Clear photos
• • Full unboxing video (mandatory)

Incomplete submissions may be rejected.

⚖️ Company Rights

VIMAURA Natural Solutions LLP reserves the right to:

• • Approve or reject claims after verification
• • Ask for additional proof
• • Deny suspicious or fraudulent requests
• • Modify delivery timelines when required